Leading Customer Service Management
9:00am to 4:00pm - Saturday & Sunday
A day in the life of a service manager is both dynamic and unpredictable. Balancing the needs of your customers, your team and the owners requires adaptability, vision and empathy, not to mention a very good understanding of the rules and regulations. By exploring the competing nature of service management skills, learners will be instructed on how to build a winning service team that delivers quality and productivity outcomes. Your facilitator will present a service quality framework that not only supports organisational goals, but strategically positions the 'service' master manager.