Introduction to the 'Service' Master Manager

9:00am to 4:00pm - Saturday & Sunday

Learners will be introduced to the fundamental elements and supporting competencies of a service ‘master’ manager. Through a series of interactive activities and theoretical perspectives, you will be presented with a framework that benchmarks the ‘ideal’ service manager. Guided by your facilitator, you will assess your current skill-set and identify gaps, ultimately allowing you to create your own management ‘mastery’ professional development plan. You will take away a strong sense of who you are as a service manager, and how you can improve in your pursuit of senior management and/or business ownership.

Leading Customer Service Management

9:00am to 4:00pm - Saturday & Sunday

A day in the life of a service manager is both dynamic and unpredictable. Balancing the needs of your customers, your team and the owners requires adaptability, vision and empathy, not to mention a very good understanding of the rules and regulations. By exploring the competing nature of service management skills, learners will be instructed on how to build a winning service team that delivers quality and productivity outcomes. Your facilitator will present a service quality framework that not only supports organisational goals, but strategically positions the 'service' master manager.

The Master Manager - Quest for mastery

9:00am to 4:00pm - Saturday & Sunday

What does a Master Manager look like? Have you ever wondered what type of manager you are? Do you understand the importance of collaboration but choose to work alone, believing that it’s easier to get things done? Perhaps you are a born leader or recognise that your role is to be the lead follower. Maybe you thrive on following policy and procedures or perhaps you become bored with routine….with all the contradictions, is it possible to be a good manager at all. With over 25 years management experience and having now taught management mastery for the past 9 years, I have a keen interest in this question and believe that self-awareness is the key.

The Master Manager - Quest for mastery

9:00am to 4:00pm - Saturday & Sunday

What does a Master Manager look like? Have you ever wondered what type of manager you are? Do you understand the importance of collaboration but choose to work alone, believing that it’s easier to get things done? Perhaps you are a born leader or recognise that your role is to be the lead follower. Maybe you thrive on following policy and procedures or perhaps you become bored with routine….with all the contradictions, is it possible to be a good manager at all. With over 25 years management experience and having now taught management mastery for the past 9 years, I have a keen interest in this question and believe that self-awareness is the key.