Frequently asked questions

  1. What happens if I can only attend one of the programs?
    This is no problem at all as both programs explore management from different perspective. There is however a natural flow between both programs with the first focusing on specific manager skills whilst program two looks at management activities.
  2. Will the programs be available again?
    Yes, it is hoped that both programs will be offered again later in the year but you are encouraged to register this time around, just in case other commitments don’t allow for you to attend later in the year.
  3. Will the learning be difficult for me?
    This is a very good question and we understand the reservations some may have about engaging in higher education and training. These kinds of programs have been delivered to all levels of managers (and operational staff) for many years. As long as you are motivated to learn, then you will find the format informative and relevant.
  4. How will I know that it is relevant for my work?
    The service industry is complex and diverse but skills gained in one area such as hospitality are very similar to those required for banking, real estate or beauty therapy. Our goal is not to teach you how to make a coffee or explain a mortgage. Our focus is on explaining the interrelationships of human resources, sales and marketing and operations and understanding how the competencies of the ‘master’ manager are aligned with strategic service management principles.
  5. What do I have to do to prepare?
    Competency Coaching will send you a link to a survey that must be completed before you attend Program 1. Learners who do not attend Program 1 but are coming to Program 2 will still be required to complete the survey.
  6. Do I get recognition for my attendance?
    Embarking on a journey of life-long learning should never be about a piece of paper although we do understand the importance of formal recognition therefore Competency Coaching will provide you with a ‘certificate of attendance’ for your records.
If you were unable to find the answer to your question here or were just hoping to understand the programs outcomes and format better, let us know below....
There was no telling what people might find out once they felt free to ask whatever questions they wanted to - Joseph Heller